Business Services Specialist

Job Responsibilities

• Operate PBX or multi‑line telephone system to answer incoming calls.
• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Take and deliver messages to appropriate personnel or transfer calls to voicemail as necessary.
• Greet and welcome on‑site visitors, customers and vendors, determine nature of business and notify appropriate personnel.
• Receive, sort and route mail and publications.
• Update appointment calendars.
• Maintain fax machines, assist users, send faxes and retrieve and route incoming faxes.
• Create and print fax cover sheets, memos, correspondence, reports and other documents when necessary.
• Provide training instruction for relief receptionist/switchboard operator.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by manager or supervisor, i.e., filing, copying, collating, record keeping, accept job applications, etc.
• May be required to work overtime as business needs dictate.

• High School Diploma or equivalent preferred.
• 1–2 years of switchboard and customer service experience required.
• Effective communication and organizational skills required.
• Must be able to operate PBX or multi‑line phone system, as well as other office equipment (e.g., copier, fax machine).
• Basic computer software skills required.
• Commitment to providing excellent customer service required.
• General understanding of auction departments and processes preferred.
• Ability to sit for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Vision abilities required include close, distance and depth perception.

To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

• Minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.