Success Center Assistant

Responsible for managing administration of the facility center operations. This includes providing telephone and guest direction, administrative support, marketing/social media, technology support and space planning.

• Uphold Success Center culture by warmly welcoming all visitors and residents to the Resident Success Center. Ensure visitors and residents sign‑in upon entering the Center and are directed to the appropriate Success Center team member.
• Manage reception area, ensuring effective handling and routing of telephone calls, messages, and general email inquiries to the appropriate Success Center team members.
• Maintain the Success Center calendar and oversee scheduling of regular programs and events.
• Oversee the cleanliness and organization of the Success Center, including all resource rooms and reception areas. This includes light clean‑up, monitoring and reordering supplies, room set up/take down, and ensuring technology/amenities are functioning.
• Assist residents with the computer hub and resource room use, providing general support to their questions.
• Coordinate and develop Success Center programming marketing and advertising such as flyers, mass electronic resident communication, social media posts, and community board announcements.
• Perform routine resident data entry and correspondence to residents, donors, and partners.
• Carry out routine administrative tasks including accepting and delivering donations and packages; monitoring and managing resource room reservations, opening mail, copying, sorting, filing, and retrieving data as needed.

• High school diploma or the equivalent combination of education, training, or experience.
• Must be able to work in a diverse environment and with people of diverse backgrounds.
• Proficient in the use of Microsoft Office 365 software and general computer, technology skills.
• Must have and maintain a valid driver’s license in the state of residence.
• Able to work overtime and emergency call in.
• Must be able to communicate effectively verbally and in writing.
• Must be able to read and comprehend the English language.
• Fluent in Spanish is a plus.