Patient Care Coordinator

Responsibilities

• Handle 30 inbound calls daily, primarily processing 40-50 outbound calls for order entry
• Accept walk‑in visits at this small office to perform basic DME order entry
• Navigate multiple online EMR systems to retrieve applicable documentation
• Enter and review all pertinent information in EMR, including authorizations and expiration dates
• Communicate with Customer Service and Management regarding insurance company trends
• Verify insurance carriers in the company database; request addition of new carriers if missing
• Contact patients when documentation fails to meet payer guidelines to provide updates and additional referral options
• Engage with patients, coordinate referrals, and respond to calls and emails promptly according to office goals
• Document all call information following standard operating procedures
• Accurately process, verify, and submit documentation and orders
• Meet quality assurance requirements and key performance metrics
• Resolve customer complaints and provide problem‑solving support
• Use company‑provided tools (e.g., Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI, PECOS, How‑To documents) to maintain quality

• Customer service experience, preferably in retail or call center environments
• Strong multitasking, time‑management, and problem‑solving skills
• Ability to work independently and as part of a small team
• Basic computer literacy and experience using digital business and sales systems
• Experience with order processing, data entry, and account management
• English proficiency (bilingual preferred but not required)
• Entry‑level position – no prior medical billing background required

The pay range for this position is $19.00 – $21.00 per hour. Benefits for this temporary role may include:

• Medical, dental & vision coverage
• Critical Illness, Accident, and Hospital plans
• 401(k) retirement plan with pre‑tax and Roth options
• Voluntary life and AD&D insurance for employee and dependents
• Short‑ and long‑term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off / leaves (PTO, vacation, or sick leave)

Contract to Hire position based out of Indianapolis, Indiana. This is a fully onsite role.

Application anticipated to close on July 13 2026.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.