Assistant General Manager

Overview

Job Location: Kendallville, IN 46755

Position Type: Full Time

Education Level: High School

Salary Range: $18.00 - $20.00 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Management

DICKYS CAR WASH IS EXPERIENCING UNPRECENTED GROWTH!

We need highly energetic, enthusiastic, dynamic, big-picture people that want to work with some of the greatest people in the car wash industry. Multiple positions available including Management and Non-management. Think you have what it takes? Apply today!

Benefits:

• Competitive Pay + Opportunity to Earn a Monthly Bonus
• Free car washes
• Paid Time Off
• Continuing Education reimbursement $2500 annually
• Flexible schedules/work life balance
• Refer a friend $200 bonus
• Paid Training/Career Path Development
• Free Uniforms

This position is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service. This position is responsible for implementing workflow procedures based on direction from the Site Manager. Duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Fill in for Site Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.
• Organizing shift schedules for team members
• Monitoring attendance, tardiness and time off
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Managing employees’ requests and transgressions
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits
• Performs all other duties as requested

• Greet customers courteously and explain available wash services; take and process wash payments
• Perform cleaning of facility and maintain organization (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun)
• Provide assistance to customers regarding car wash process
• Move or direct cars into the express wash tunnel with a courteous attitude
• Provide direction and ensure customer compliance with posted signs
• Smile and acknowledge guests during service
• Conduct visual inspection of vehicles before sending into wash area
• Ensure policies and safety procedures are followed daily
• Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung
• Maintain a sense of urgency to serve customers and teammates

• Courteous and professional attitude
• Excellent customer service skills
• Willingness to work flexible hours, including evenings and weekends
• Ability to stand for long periods
• Ability to lift items of moderate weight
• Ability to work outdoors in all weather conditions
• Ethical interaction with fellow employees and customers
• Excellent written and oral communication skills and interpersonal skills
• Ability to handle the physical demands of the job
• Ability to follow directions and correctly implement tasks
• Ability to work in potentially wet, hazardous conditions with safety precautions

Note: Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within management’s reason for their job description.