Amex Virtual Customer, Virtual Customer Service

Job Title: Customer Service

Company: American Express

Location: Indianapolis, USA

Salary: $20-30 per hour

Educational Requirements: Bachelor's Degree

• Deliver international‑magnificence customer support via explaining our related advantages and responding to customer inquiries and issues over the phone.
• Report vital information, such as claim details, customer’s change of information, and other pertinent facts.
• Construct meaningful relationships with our clients via a patron first approach, which might entail understanding their situation and needs, answering questions, and making sure each client knows American Express has their returned.
• Enhance our clients’ revel in through customized service, energetic listening and effective problem fixing, whilst always treating customers with a high stage of admire.
• Meet and exceed first‑class and productivity dreams and observe all regulatory requirements.
• Navigate laptop systems and packages to carry our clients, and allow them to get the maximum from our online platform.
• Control other manufacturing related activities, consisting of court cases and escalations.
• Maintain the capacity to prioritize and adapt to an ever‑converting environment.

• English language fluency required.
• Courting builder who has ardour for handing over awesome carrier.
• Remarkable verbal, written, and interpersonal communication skills.
• Sturdy customer support abilities and the ability to de‑amplify consumer situations.
• Demonstrates private excellence by remaining superb in tough conditions.
• Self‑assured, constructive and helps a crew surroundings.
• Important, analytical, and ahead wondering when trouble‑solving, with excellent time control, organizational, and lively listening abilities.
• Brief learner, who possesses the capacity and resiliency to paint in a quick‑paced and dynamic surroundings, where multi‑tasking, converting priorities, and use of multiple systems is part of the daily expectancies.
• Capacity to illustrate initiative with minimal supervision to prevent consequences.
• Superior level of accuracy and attention to detail.
• Robust talent in PC abilities, together with MS Word and Excel.
• Need to be flexible to work any schedule/hours to help our servicing tiers.