IND Passenger Service Agent ( Alaska Airlines

Overview

People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have become a critical partner in the global aviation industry, delivering time- critical logistics services at over 300 locations in 65 countries on 6 continents. At the heart of our business is our people.

The Customer Service Agent will be responsible for checking in passengers at the ticket counter and gates, verifying documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with issues in the airport. The agent must adhere to Menzies Aviation uniform guidelines and codes of conduct.

• Assist passengers with check‑ins, verification, gate information, baggage claims and any other passenger issues in the airport.
• Interpret identification labels and baggage/cargo routing tags.
• Host self‑service kiosks.
• Ensure that all work areas are organized and functional (check‑in, lobby, gate, baggage).
• Keep a positive attitude while offering assistance.
• Ensure safe and secure operations.
• Comfortably lift/move up to 70lbs of cargo and baggage.
• Perform some bending, stretching, pushing & pulling as required.
• Perform other duties as assigned.

• Must be at least 18 years of age.
• Must have a current valid US driver’s license.
• Must pass a pre‑employment drug screen.
• Must pass FBI background check and obtain US Customs seal.
• Proficiency in reading, writing, and speaking English.
• Intermediate computer skills required.
• Must be able to stand for long periods of time at the ticket counter and gate check‑in areas.
• Must be flexible and available for variable shifts, including weekends and holidays.
• Prior customer service experience strongly preferred.
• Ability to learn quickly.
• Strong interpersonal skills and ability to work as part of a team.
• Ability to build and maintain relationships.

Pay: $18 per hour. Part‑time schedule up to 24 hours per week. Requires open availability, including weekends. Must be able to travel to Seattle, Washington for 9 consecutive days of training if selected.

• Advancement opportunities to lead and supervise.
• Three health plans through Meritain Health.
• Two dental plans through Delta Dental.
• Vision insurance plan through Met Life Vision.
• Accident coverage plan.
• Critical illness coverage plan.
• Hospital indemnity coverage plan.
• Company paid employee basic life and AD&D insurance $20,000.
• Voluntary life and AD&D insurance.
• Voluntary short‑term and long‑term disability insurance.
• 401(k) savings plan.
• Employee assistance program.
• Prepaid legal coverage plan.
• Identity theft protection plan.
• Pet discount coverage and pet insurance plan.

Menzies Aviation is a committed equal‑opportunity employer and encourages applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment where diverse knowledge, perspectives, experiences, and approaches are represented and where everyone feels valued and can reach their full potential.

Apply via the provided link.