Call Center Representative

Tax Call Center Representative

• Position is on-site, 7.5 hour day, 37.5 hour wk, Monday through Friday, from 8am to 4:30pm, 1 hour lunch.
• Position is anticipated to last 6 months.

Location: DOR, 100 N. Senate Ave., 2nd floor (West elevators), Indianapolis, IN (Onsite)

Duration: 6 months

Responsibilities include:

• Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements.
• Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
• Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.
• Respond to a variety of tax inquiries.
• Access data utilizing basic computer skills.
• Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
• Comply with all ethical and confidentiality requirements

Required / Desired

Skills:

• 2 years of prior experience in a fast-paced call center environment.
• Knowledge of tax regulations is desired
• Ability to analyze and troubleshoot tax-related inquiries.
• Associates or Bachelors Degree in accounting, finance, or related field.