Customer Service Representtaive

Job Title: Customer Service Representative

Location: Indianapolis, IN

Contract Duration: 05 months Contract

Shift: 11am - 7pm Monday - Saturday

Pay Rate: $18.50/hr on W2

As a Customer Service Rep II, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you’ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.

As a part of the team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

• 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
• Experience with Microsoft Office (Word, Excel, & Outlook)

• High school diploma or equivalent
• Experience with Microsoft Office and other business-related applications
• Experience in a call center environment
• Bilingual English/Spanish
• Strong customer service skills with the drive to resolve issues
• Excellent organizational skills
• The ability to thrive under pressure while delivering solutions that exceed customer expectations