Client Success Manager

Job Title:

Client Success Manager

Department:
Client Services

Reports To:

Manager, Client Services

Location:

Indianapolis, IN

The Client Success Manager manages the various stages of the Selerix end-to-end solution and serves as the primary point of contact for clients. This role is responsible for gathering client requirements and establishing a foundation for successful implementation of benefits enrollment, payroll integration, and carrier transmission. This position provides superior customer service by providing system knowledge and building and/or repairing case capabilities.

Position manages a minimum case load of 5 to 10 cases.

• Serves as primary point of contact for Selerix's Employer Groups.
• Effectively perform project management role on case configurations.
• Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.
• Acts as liaison between the Selerix team and the client when researching and reporting on questions regarding the Selerix platform.
• Accurately and timely provides resolution to client issues and concerns.
• Works collaboratively with internal partners to resolve issues or setup.
• Prioritizes and manages multiple cases simultaneously so that client satisfaction is maintained at the standard required by the VP of Customer Operations.
• Accurately addresses all assigned tasks within the project timeline, leading to a client go-live status on the Selerix platform.
• Maintains knowledge and information on the system in order to provide superior customer support.
• Effectively manages multiple client implementations simultaneously.
• Participates in staff meetings, conference calls, and other meetings, as needed.
• Performs other duties as required.

• Bachelor's Degree or relevant experience.
• Minimum one year's experience in insurance benefits; experience in account management or a client relationship role a plus.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, etc.).
• Proven organizational and time management abilities.
• Effective team collaborator with a strong sense of partnership.
• Experience in managing projects with multiple stakeholders and timelines.
• Must be eligible for US employment

• Medical, Dental and Vision insurance
• 4 weeks paid time off (PTO)
• 9 paid holidays
• 401K (with match)
• Basic Life
• Long-Term Disability

Locations in Plano, Texas – Columbia, South Carolina – New Orleans, Louisiana – Indianapolis, Indiana - Hybrid work schedule