Customer Support Specialist

• Serve as the primary point of contact for incoming customer requests related to parts and service
• Respond to customer inquiries promptly and professionally via email, phone, and customer portals
• Manage customer accounts, including assistance with parts identification and service requests
• Create, review, and communicate quotations, purchase orders, and sales orders
• Process orders, invoices, returns, and warranty claims
• Regularly follow up on upcoming and past-due orders
• Expedite orders with purchasing, manufacturing, logistics, and suppliers
• Communicate clearly with customers regarding order status changes and delivery impacts

• 3–5 years of experience in a customer support or customer service role
• Experience with order processing, inside sales, and customer account management
• Proficiency with ERP and CRM systems, and ability to learn new software tools
• Strong customer relationship and communication skills
• High school diploma or GED required; associate degree or higher preferred
• Excellent organizational and administrative skills
• Must be able to work in a multi-disciplined environment
• Experience in dealing with customers to resolve problems is required

Demonstrates expertise in customer account management, order processing, and effective communication with customers. Proficient in utilizing ERP and CRM systems to enhance customer service and streamline operations.

• Customer Account Management
• Order Processing
• ERP Systems Proficiency
• CRM Systems Proficiency
• Customer Relationship Skills

• Order Processing
• Quotation Creation
• Purchase Order Management
• Sales Order Management
• Invoice Processing
• Warranty Claims Processing
• Parts Identification

• Strong Communication Skills
• Excellent Organizational Skills
• Problem Resolution Skills

• High School Diploma
• GED
• Associate Degree

• Customer Support
• Customer Service
• Inside Sales

• ERP Systems
• CRM Systems