HVAC Service Dispatcher - Customer Service

HAVC Service Dispatcher
- Customer Service | $18.00 - $22.00 per hour, depending on experience

Work Hours: Monday through Friday, 8:00am to 5:00pm, with occasional overtime

Quality Home Comfort You Can Trust

T and T plumbing and Heating Inc | LaOtto, IN

We are a family owned and operated Plumbing, HVAC, and Geothermal contractor serving Northeast IN and the surrounding Fort Wayne areas. For over 40 years we have been committed to providing best-in-class reliable service to homeowners and business owners alike.

We are looking for a Customer Service Specialist : Someone that is detail oriented and the ability to work as a team member to ensure superior service to all our customers. If you are looking for a positive work environment, comprehensive benefits, and career opportunities, then we want to hear from you!

• Fulltime work
• Great benefits package!
• Stable and growing company
• Company reputation
  - Be a part of a company that is known for providing quality service!
• Training opportunities for career growth, industry certifications, and advancement

• 70% company paid Medical Insurance W/ low Deductibles
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability
• Paid Vacation
• 3 sick days (24 hours)
• 2 personal days (16 hours)
• 6 Paid Holidays
• 401K W/ Company Match
• Tuition Reimbursement
• Paid Vacation

• Answering incoming calls
• Maintain service technicians daily schedule
• Dispatching technicians and maintain on-call schedule
• Call and schedule routine maintenance and update contracts
• Scheduling routine maintenance appointments
• Provide accounting with maintenance contract billing information
• Maintain customer database with current information
• Registering warranty and rebate information
• Ordering parts / materials
• Clear and concise communications with department managers, employees, and company customers
• Accounts Payable and Receivable support
• We use Service Titan, a cloud-based CRM system

• 2 years related experience in customer service, office assistant, project coordinating, or equivalent combination of education and experience
• Knowledge of HVAC, plumbing or construction industry recommended but not required
• Excellent customer service skills
• Advanced computer skills
• CRM / ERP database experience, we use Service Titan a cloud-based system
• Microsoft Office products experience
• Accounts Payable and/or Receivable experience desired
• Geographical knowledge of service area is a plus
• Strong interpersonal skills
• High school Diploma or equivalent

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.