Customer Service Representative - Registration

Description

The Customer Service Representative (CSR) is an important position as it initiates the entire patient experience. CSR facilitates the patient registration flow, including such activities as patient identification; gathering demographic information; securing accurate financial information; obtaining required signatures and documents; and entering registration data into hospital information computer system. The CSR must be extremely friendly and customer service focused. Attention to detail and great customer service skills are essential in this position.

The CSR is also responsible for managing phone calls. Schedules patient appointments and directs patients appropriately to the correct departments. This is a dynamic position that will allow the CSR to assist patients in many different ways and by utilizing many personal and professional skills.

STATUS - Full Time

SHIFT - Days

SCHEDULE - Tues, Wed, Thurs

HOURS - 8a to 8:30p

Knowledge & Experience

Skills-

• Ability to prioritize, good communication and interpersonal skills, maintain composure in all situations, possess professional demeanor, able to adjust to change, ability to problem solve and work independently and ability to work under stressful conditions, ability to remain focused and attention to detail.

Knowledge-

• Computer systems, typing, public relations, basic office clerical duties.

Education-

• High school diploma required and/or enrolled in an accredited nursing program

• Is accountable for facilitating the patient’s access into the hospital in a professional manner
• Promotes good public relations through contact with patients, visitors, vendors and fellow employees and other phone contacts.
• Must preserve the confidentiality of patient and hospital information.

• Must be able to prioritize, utilize critical thinking, and adjust to change.
• Must be able to reason and use logical problem-solving skills.
• Performs duties that require some latitude for independent judgment and initiative in handling situations out of the ordinary.

• The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regular requirement to use hands to fell; reach with hands or arms; talk; and hear.
• Frequent requirement to bend at the waist, walk and stand, motor coordination and finger dexterity required to manipulate calculating and computer keyboards.
• Specific vision requirements include color vision.
• Regular requirement to lift and/or move 5-20 pounds; frequent requirement to lift and/or move 20-35 pounds; occasional requirement to lift >35 pounds.
• Exceptional speaking and listening skills are essential.
• Work involved a variety of changing activities; constant interruptions.
• Must be able to work under stress; 50% of working time.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Must assist in maintaining the noise level in this work environment to a minimum.
• Normal office working conditions.
• Full time employees work straight shifts while part time employees can work various shifts.
• Work is performed in a clean, well-lighted and ventilated building.
• Could be subject to infectious diseases, cuts, abrasions, burns and punctures.
• Work schedule may vary.

• Reports to the Director of Registration and Registration Lead