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Resident Experience Leader

Job in McCordsville, Hancock County, Indiana, 46055, USA
Listing for: Kids for the Future
Full Time position
Listed on 2026-08-06
Job specializations:
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 55000 - 60000 USD Yearly USD 55000.00 60000.00 YEAR
Job Description & How to Apply Below
Location: McCordsville

Birge & Held is seeking a Customer Experience Manager to lead resident interactions, resolve concerns, and drive leasing excellence across two multifamily communities in McCordsville, IN. You will supervise an on-site team, partner with operations, and oversee data accuracy in PMS and CRM tools.

With a minimum of three years in customer service leadership and a passion for people, you’ll shape resident experiences, implement engagement strategies, and monitor KPIs to improve satisfaction and

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