Product Support Specialist - Warranty & Customer Service (51972

Job Details

Job Location:

2600 JEANWOOD DRIVE - ELKHART, IN 46514

Position Type:
Full Time

Salary Range: $25.50 - $29.00 Hourly

Job Shift: 1st Shift

Norco Industries is looking for a Product Support Specialist to assist customers, dealers, and service centers with product questions, warranty requests, replacement parts, and service solutions.

This role focuses on providing excellent customer service, troubleshooting product concerns, researching solutions, and helping ensure issues are resolved quickly and accurately.

• Answer customer and dealer questions by phone and email.
• Assist with warranty claims, product concerns, and service requests.
• Troubleshoot issues and help identify the best solution.
• Identify replacement parts and provide product support.
• Explain warranty coverage, repair procedures, and claim requirements.
• Research product information using internal resources and documentation.
• Document customer interactions and resolutions accurately.
• Work with internal teams to resolve customer concerns.
• Provide professional and positive customer service at all times.

• Customer service experience required.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong attention to detail and organization.
• Comfortable communicating with customers over the phone and email.
• Basic computer skills.

• Warranty support or claims experience.
• Parts or product support experience.
• Manufacturing, RV, automotive, or similar industry experience.
• High-volume customer service or call center experience.