Dealer Support

Job in Wakarusa, Elkhart County, Indiana, 46573, USA

Listing for: Thor Motor Coach, Inc.

Full Time position
Listed on 2026-08-20

Job specializations:

Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Customer Service Rep, Computer Repair / Support
IT/Tech
Technical Support, HelpDesk/Support, Computer Repair / Support

Location: Wakarusa

Dealer Support Representative

Thor Motor Coach is hiring a Dealer Support Representative to join our Customer Service Team in Wakarusa. This position is the first interaction with our company when trying to obtain assistance with service issues.

Job Responsibilities:

Respond to phone calls, emails, letters, and other forms of communications from dealers with regards to warranty and/or technical repairs
Review and process appropriate repairs/repair times for warranty Pre-Authorizations
Document all correspondence with dealers regarding warranty and/or technical issues
Provide technical support with our dealers on both TMC product and our vendors products
When necessary, coordinate and follow up with other Customer Service departments on repair status
Answer questions and provide technical support to other Customer Service departments

Job Requirements:

2 years Customer Service and/or RV repair and troubleshooting
Knowledge of warranty and repair policies and procedures
Basic computer skills
Good phone etiquette
Ability to problem solve

Pre-employment drug screen required.

EOE

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