Customer Service Representative

• Location 5418 Elmwood Ave,Indianapolis, IN, ,United States
• Employee Type FT Non-Exempt
• Manage Others No

• Name Ally Jarboe
• Phone
• Email ally.

Controlled Holdings, an award-winning distributor of HVAC supplies and controls, is currently seeking an energetic and driven Customer Service Representative to join our team ! Bilingual proficiency in English and Spanish is preferred but not required .

A successful candidate is a proactive, resourceful go-getter who thrives on solving problems and connecting with people. You have a natural ability to put customers at ease, create a positive ordering experience, and confidently address customer inquiries with professionalism and ease.

• Never stop learning
• Operate with Urgency
• Demand excellence not perfection
• Work hard while having fun

• Understand our product s and service s well enough to answer questions and solve customer problems via phone , email , and chat .
• Process customer orders and returns and prepare quotes as needed .
• Monitor the Customer Service inbox and respond promptly to customer inquiries .
• Monitor and respond to customers on all ecommerce platforms to ensure orders are placed with accuracy and efficiency.
• Act as the liaison between our sales team and the customer by discussing any issues with their order ( back-ordered product, updating tracking info, etc.)
• Identify and assess customer data by acting as a customer advocate within the company .
• Forward any technical support calls to the Customer Service Engineer team .
• Suggest and implement process improvements to enhance customer experience and internal workflows .
• Work closely with sales, operations, and marketing teams to resolve issues and ensure seamless order processing and delivery .
• Trouble shoot any issues with orders or products that arise, provide solutions, and elevate when necessary

• 1-3 years of customer service experience.
• Knowledge of MS Outlo ok, Word and Excel
• Passion for customer service, people, and technology
• Creative problem-solving strategies
• Ability to remain calm and collected when handling difficult situations with customer s .
• Effective communication and interpersonal skills both internally and externally.
• Ability to speak conversationally in both English and Spanish is a plus !

• Full Medical and Ancillary Benefit
• 401(k) with company match
• Generous PTO, including your Birthday off (HBD!)
• Donut Wednesdays and Free Coffee

At Controlled Holdings, we’re on a mission to do business better. We take ourselves lightly, and our work seriously. We move fast, think creatively, and yes-we run on a little too much Diet Coke. Most importantly, we win as a team.