More jobs:
Dealer Support
Job in
Wakarusa, Elkhart County, Indiana, 46573, USA
Listed on 2026-08-20
Listing for:
Thor Motor Coach, Inc.
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Full Time Bldg 850, Wakarusa, IN, US
3 days ago Requisition
Thor Motor Coach is hiring a Dealer Support Representative to join our Customer Service Team in Wakarusa. This position is the first interaction with our company when trying to obtain assistance with service issues.
Job Responsibilities -
- Respond to phone calls, emails, letters, and other forms of communications from dealers with regards to warranty and/or technical repairs
- Review and process appropriate repairs/repair times for warranty Pre-Authorizations
- Document all correspondence with dealers regarding warranty and/or technical issues
- Provide technical support with our dealers on both TMC product and our vendors products
- When necessary, coordinate and follow up with other Customer Service departments on repair status
- Answer questions and provide technical support to other Customer Service departments
Job Requirements -
- 2 years Customer Service and/or RV repair and troubleshooting
- Knowledge of warranty and repair policies and procedures
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