Call Center Member Service Representative
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-08-21
Listing for:
Indiana Members Credit Union
Full Time
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bank Customer Service
Job Description & How to Apply Below
Call Center Member Service Representative
Regular Full-Time Indianapolis, IN, US
Salary Range: $19.00 To $20.00 Hourly
PURPOSE:
Answer incoming phone calls. Provide a variety of service functions with excellent member service.
- Answer telephone calls and process members transactions as requested
- Answer individual questions or help members with problems regarding their account
- Open and close various types of accounts, certificates, etc. by online, mail, fax, and email
- Process wire transfers by mail, fax, and email
- Mail or overnight check withdrawals from members’ accounts
- Order checks and debit cards, process stop payments, mail statements and histories
- Provide help with online banking, reset PINs and passwords
- Post mail deposits and mail payments
- Assist branches with problems in the phone center
- Scan checks, transaction tickets, membership agreement forms, etc.
- Other duties as assigned
- High School Diploma or Equivalent
- 6-12 Months with Call Center or financial institution experience
- Completion of Indiana Members Credit Union Internal Training
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