Guest Experience Guide

Splash Into Your Next Role

SKYLAKE Adventures is a year-round destination in Sheridan, Indiana, where guests design their own adventure in every season. From relaxing by the crystal-clear lagoon and enjoying thrilling water attractions to navigating the Sky Trail ropes course and racing down snow tubing hills, SKYLAKE offers unforgettable ways to explore, play, and connect year-round, all within a stunning natural setting.

We’re looking for passionate, reliable team members who thrive in a collaborative environment and take pride in delivering safe, exceptional operations and unforgettable guest experiences.

The Guest Experience Guide is the first friendly face and a trusted guide for guests exploring SKYLAKE. You’ll transform questions into solutions, challenges into opportunities, and visits into cherished memories. Your role is more than customer service – it's storytelling, problem-solving, and creating moments that guests will remember for a lifetime.

• Welcome and assist guests in person or over the phone with warmth, professionalism, and efficiency
• Anticipate guest needs by observing cues and proactively offering assistance
• Coordinate with other departments and team members to ensure guest requests are fulfilled quickly and accurately
• Process ticket sales, wristbands, rentals, payments, and approved refunds accurately using SKYLAKE’s point-of-sale (POS) system
• Provide clear, accurate information about attractions, schedules, dining, special events, and SKYLAKE policies, tailoring recommendations to each guest’s needs
• Resolve guest concerns with empathy and professionalism, escalating issues when necessary and working toward a positive outcome that reflects SKYLAKE standards of excellence
• Maintain up-to-date knowledge of SKYLAKE events, schedules, and safety protocols
• Other duties as assigned

• A genuine passion for hospitality and creating memorable experiences
• Strong communication skills and the ability to connect with guests
• Problem-solving abilities and a calm, positive demeanor under pressure
• Experience in customer service, hospitality, or another guest-facing role; theme park or attractions experience is a plus
• A professional, energetic, self-motivated, and positive approach to work
• Ability to work outdoors in an environment with elevated noise levels
• Ability to read, write, communicate effectively, and follow safety instructions and procedures
• Ability to work a flexible schedule, including nights, weekends, and holidays

• Be part of a brand-new, one-of-a-kind adventure destination
• High-energy, team-first culture where everyone has your back
• Friendly, supportive leaders who value communication and collaboration
• A workplace that celebrates positivity, reliability, and great attitudes
• Opportunities to learn new skills and grow as SKYLAKE grows
• Discounts on food, beverages, and retail items
• An active, outdoor environment that keeps work fun and engaging!

This position is classified as non-exempt in accordance with applicable wage and hour laws. Employment with SKYLAKE Adventures is at-will. SKYLAKE Adventures is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace. This role may require working outdoors in varying weather conditions and around water-based attractions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

Employment may be contingent upon background checks and verification of work authorization.