Contract Manager
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-08-29
Listing for:
Toyota Automated Logistics
Full Time
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management, Customer Service Rep -
Business
Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
- Serve as the main point of contact for all service and support needs for assigned customers, ensuring consistent communication and relationship management.
- Serve as the primary escalation point for issues that cannot be resolved within customer expected timelines.
- Serve as customer liaison connecting the customer as needed with appropriate TAL personnel.
- Contract Execution
- Oversee the execution of active service contracts, ensuring all deliverables and service levels are met in accordance with agreed terms.
- Performance Tracking
- Monitor service delivery KPIs, customer satisfaction, and customer sales. Use data to drive continuous improvement and customer value.
- Operational Support
- Act as the daily operational contact for customer inquiries, requests, and issue resolution.
- Strategic Customer Partnership
- Build and maintain a strategic relationship with the customer, identifying opportunities for value creation and long-term collaboration.
- Serve as the escalation point for customer concerns, coordinating with internal teams to resolve issues promptly and effectively.
- Leadership
- Provide guidance and coordination across internal teams and site-based services, fostering accountability and alignment with customer expectations.
- Cross-functional Coordination
- Collaborate with , Commercial, Project Delivery and Lifecycle Services teams to ensure seamless execution of service contracts and additional service opportunities.
- Procurement Coordination
- Serve as the point of contact for Procurement, managing third-party relationships, issuing purchase orders (POs), and overseeing invoice processing.
- Work closely with the Commercial department to evaluate and respond to customer requests beyond contract scope, including RMRs and additional services. Ensure proposals are aligned with financial guidelines and customer expectations.
- Service Growth
- Identify and propose small-scale service enhancements, retrofits, modifications, and revisions (RMRs) that align with customer needs and operational goals. Collaborate with internal teams to scope, price, and present these opportunities to the customer.
- Primary Customer Interface
- Serve as the main point of contact for all service and support needs for assigned customers, ensuring consistent communication and relationship management.
- Serve as the primary escalation point for issues that cannot be resolved within customer expected timelines.
- Customer Liaison
- Serve as customer liaison connecting the customer as needed with appropriate TAL personnel.
- Contract Execution
- Oversee the execution of active service contracts, ensuring all deliverables and service levels are met in accordance with agreed terms.
- Performance Tracking
- Monitor service delivery KPIs, customer satisfaction, and customer sales. Use data to drive continuous improvement and customer value.
- Operational Support
- Act as the daily operational contact for customer inquiries, requests, and issue resolution.
- Strategic Customer Partnership
- Build and maintain a strategic relationship with the customer, identifying opportunities for value creation and long-term collaboration.
- Escalation Management
- Serve as the escalation point for customer concerns, coordinating with internal teams to resolve issues promptly and effectively.
- Leadership
- Provide guidance and coordination across internal teams and site-based services, fostering accountability and alignment with customer expectations.
- Cross-functional Coordination
- Collaborate with , Commercial, Project Delivery and Lifecycle Services teams to ensure seamless execution of service contracts and additional service opportunities.
- Procurement Coordination
- Serve as the point of contact for Procurement, managing third-party relationships, issuing purchase orders (POs), and overseeing invoice processing.
- Commercial Liaison
- Work closely with the Commercial department to evaluate and respond to customer requests beyond contract scope, including RMRs and additional services. Ensure proposals are aligned with financial guidelines and customer expectations.
- Service Growth
- Identify and propose small-scale service enhancements, retrofits, modifications, and revisions (RMRs) that align with customer needs and…
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