Floating Retail Service Representative

• Base Pay $16.00 - $19.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school
• Travel 100%

• Phone

Location:

Tippecanoe & White Counties, Indiana

The Fountain Trust Company, a community bank with 16 locations across west-central Indiana, is seeking a dedicated Floating Retail Service Representative to join our team. This dynamic position will require traveling between our branches in Tippecanoe and White Counties. As a key member of our customer service team, you will play an essential role in creating positive experiences for our customers while supporting the operational efficiency of the bank.

• Customer Interaction :
  Greet customers warmly and provide a welcoming environment.
• Transaction Processing :
  Accurately process debit and credit transactions, ensuring all details are correct.
• Account Management :
  Open new accounts and assist customers in selecting the best services to meet their needs.
• Customer Support :
  Address and resolve customer inquiries or issues with professionalism and courtesy.
• Cash Handling :
  Maintain and balance cash drawers and vaults to ensure accuracy and security.
• Product Promotion :
  Actively promote and cross-sell bank products and services that align with customer needs.
• Compliance & Procedures :
  Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations.
• Flexibility :
  Perform other duties as assigned by the branch manager, supporting various banking functions as needed.

• Customer-Centric : A positive and approachable attitude in all customer interactions.
• Strong Decision-Making :
  Ability to make thoughtful decisions in high-pressure situations.
• Attention to Detail :
  Meticulous in handling financial transactions and maintaining accurate records.
• Communication Skills :
  Excellent verbal and interpersonal skills for building relationships with customers and team members.
• Multi-tasking :
  Ability to efficiently handle multiple responsibilities simultaneously.
• Technology Proficiency :
  Basic computer skills for processing transactions and managing customer information.
• Physical Requirements :
  Ability to lift up to 40 lbs. when necessary.
• Language: Bilingual in Spanish is highly desirable.

• Preferred :
  Associate’s degree or equivalent education.
• Experience :
  Prior experience in customer service, retail, or cash handling is highly valued.

At The Fountain Trust Company, we value integrity, community, and a customer-first mindset. By joining our team, you'll have the opportunity to grow professionally within a supportive, customer-focused organization. We offer competitive compensation, opportunities for career advancement, and the chance to make a real impact in the communities we serve.