Customer Service Agent

Are you a people person with a knack for solving problems in real-time? Do you thrive in a dynamic, fast-paced environment? If you're also a quick learner, meticulously organized, and a team player with a can-do attitude, we can't wait to meet you!

We're an innovative app and website poised to revolutionize the dental industry in North America. Imagine Uber, but for dental professionals and offices - that's us! As we grow, we're committed to ensuring the quality, predictability, professionalism, and reliability that our members cherish.

As a Customer Service Agent, you'll be the frontline hero for our customers. Your mission will be to resolve issues, answer queries, and overall, ensure a delightful, seamless experience for our users. This role demands efficiency, attention to detail, and a proactive approach to customer service.

You'll work remotely, giving you flexibility and autonomy. All we ask for is your dedication, a quiet workspace, and rock-solid internet connectivity.

You're not just filling a position; you're joining a team! We're looking for a long-term commitment and someone ready to grow with us.

Your role is pivotal. By providing outstanding support, you'll help us uphold our commitment to personal, engaging service for our members and dental offices.

This full-time role requires regular 'office hours' and a willingness to assist in urgent situations alongside the support team.

Expect a schedule from Thursday 6:30-3pm Friday/Monday 6:30am-2:30pm Sat/Sun 7am-3pm EST after training. Availability to cover our existing team is imperative.

Total hours 35-40 per week and the hourly rate range for this Intermediate entry level role is $18-20

Our customers are primarily in North America, so excellent English proficiency is crucial. You should be comfortable with both spoken and written communication.

Familiarity with standard online tools is a must. You should know your way around emails, chats, spreadsheets, word processing, and apps.

Stable internet connection, a backup power source, and access to multiple screens or monitors are essential.