Client Service Specialist

Community State Bank is seeking a Full-Time Client Service Specialist to join our dynamic Retail Banking team at our Kendallville, Indiana branch. The ideal candidate would generally work Monday through Friday 8:30am to 5:15pm and every other Saturday 8:45-12:15 to include a half day during the week with an average of 36 hours per week
. Prior customer service and cash handling experience is helpful. Prior banking experience is not required.
Job Title: Client Service Specialist Trainee Reports To: Client Service Manager Supervises: None Division: Retail FLSA Classification: Non-Exempt Pay Rate: Hourly Position

Purpose:

The Client Service Specialist (CSS) Trainee position is an entry level front-line position. The CSS Trainee will be trained to become a CSS I and will be responsible for providing exceptional client service while handling basic front-line client transactions and inquiries.

Education: A high school diploma or equivalent required.

Experience: No banking experience required. Customer service and cash handling experience preferred.

Skills: Professional verbal and written communication skills; ability to type at least 30 wpm; proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook; fluent communication in the English language; ability to travel occasionally between Bank locations as needed.

• Commit to learning, integrating, and modeling CSB’s ‘I CREATE’ core values:
  Integrity, Communication, Respect, Encouragement, Accountability, Trust, and Equality
• Align to bank-wide vision, mission, and business objectives
• Commit to continuous personal and professional growth in the areas of teamwork, client service, and job specific competencies

• Practice an exceptional standard of client service/hospitality
• Maintain a “client first” approach for both external and internal customers
• Create an observably positive experience for clients
• Work with teammates to create a collaborative environment in serving the customer
• Support and celebrate teammates’ growth
• Adhere to schedule (timeliness)
• Maintain a positive attitude of helping other team members, inside and outside of the branch with consideration of the ever-changing landscape of staffing, training, and process improvement
• Be willing to ask questions in order to balance the risk to the bank and meeting customer needs
• Exhibit a strong commitment to accuracy and attention to detail in transactions, cash drawer management, confidentiality, and client account maintenance
• Demonstrate the strong communication skills and practices necessary for interactions with customers, the Client Service Manager, the Branch Manager, and colleagues
• Exhibit a willingness to ask for help when necessary and offer it when needed
• Learn all basic client service transactions, including deposits, withdrawals, payments, cashier’s checks, money orders, check cashing, etc.
• Learn how to adhere to signing and transaction authority limits, branch security requirements, cash handling security procedures, and dual control procedures
• Begin to learn signs of fraud and watch for fraudulent cash and transaction activity in order to protect the bank and clients
• Begin to learn and comply with all applicable banking regulations and related procedures, including Reg CC, Reg B, Reg P, Bank Secrecy Act, etc.
• Complete CSS Trainee training and begin CSS I training within 3-6 months of position start date

• Frequent sedentary work that primarily involves sitting/standing for extended periods
• Frequent repetitive motions that include the hands and/or fingers
• Constant reaching with hands and arms
• Constant operation of a computer and other office productivity…