Call Center Agent Onsite Indianapolis

Call Center Agent

Indianapolis, IN | Onsite

At aFit, we connect talented professionals with meaningful opportunities that support organizations and the people they serve.

We focus on matching the right people with roles where strong communication, reliability, and a commitment to service make a difference.

aFit is building a pipeline of Call Center Agents for an anticipated high-volume customer service engagement in Indianapolis.

This role is ideal for someone who enjoys helping people, communicates clearly, and can remain calm and professional while assisting customers with questions or concerns.

Call Center Agents will work in a structured, fast-paced environment where accuracy, customer service, and reliability are important to success.

The position is expected to be fully onsite in downtown Indianapolis and will require consistent attendance during scheduled work hours.

Serve as a helpful and professional first point of contact for customers.

• Respond to customer questions and requests by phone.
• Listen carefully to understand customer needs and provide accurate information.
• Research account information and status using designated systems.
• Help customers navigate processes and next steps.
• Escalate questions or issues when additional assistance is needed.

Deliver consistent service while meeting established performance expectations.

• Manage a high volume of customer interactions.
• Follow established procedures and call-handling guidelines.
• Work toward customer service, quality, and call-handling goals.
• Maintain strong schedule adherence throughout the workday.
• Participate in training and coaching to continuously strengthen performance.

Maintain accurate information and protect customer confidentiality.

• Document customer interactions clearly and accurately.
• Enter and update information in designated systems.
• Review information for accuracy and completeness.
• Handle confidential and sensitive information appropriately.

• High school diploma or equivalent
  - Required
• Office or professional work experience
  - Required
• Customer service experience
  - Highly Desired
• Call center or high-volume phone experience
  - Highly Desired
• Strong verbal communication skills
  - Required
• Ability to navigate multiple systems and locate information quickly
  - Required
• Data entry and attention to detail
  - Required
• Ability to work effectively in a fast-paced environment
  - Required
• Experience assisting frustrated or upset customers
  - Highly Desired
• Government or public-sector experience
  - Highly Desired

• Fully onsite in downtown Indianapolis.
• Monday through Friday schedule.
• Approximately 37.5 hours per week.
• Temporary/contract opportunity approximately four months in duration.
• Structured training provided.
• Consistent attendance and schedule adherence are essential.
• Candidates must be able to successfully complete required pre-employment screening.

Call Center Agents play an important role in helping people get the information and support they need.

This opportunity is well suited for individuals who take pride in providing excellent service, solving problems, and creating a positive customer experience.