Sr. Customer Support​/Account Manager

Sr. Customer Support Specialist/ Account Manager

Location: Northwest side of Indianapolis, IN (in-office 4 days/week, 1 flexible remote day)

Compensation: $70,000-$80,000

Type: Direct Hire | Monday-Friday, standard 40-hour week

A growing manufacturing organization with a national customer base is expanding its customer support team following the acquisition of two new production locations. This is a high-visibility, relationship-driven role supporting major national accounts (think large beverage and consumer brands) - the kind of position where your ability to build trust with a customer directly impacts the business.

You'll join a strong, positive team culture under a manager known for developing her people and setting them up to succeed from day one.

• Serve as the primary point of contact for assigned customer accounts, managing day-to-day communication on orders, pricing, and quality issues
• Accurately enter and manage customer orders in the ERP system, including order changes and related internal coordination
• Troubleshoot customer complaints from initial contact through full resolution
• Gather and relay key account information (volume trends, forecasting input, credit checks) to support sound business decisions
• Partner cross-functionally with accounting, credit, transportation, planning, and IT to resolve issues
• Monitor rebate/amortization terms and coordinate with AR on collections and unadjusted items
• Proactively identify process improvements and bring ideas to your supervisor
• Use creative, out-of-the-box thinking to meet customer needs
• Follow safety protocols (PPE) when visiting manufacturing/bottling sites

• Bachelor's degree is preferred
• 3-5 years of customer service experience; account management or B2B sales-adjacent experience is required
• Must have 3+ years of experience working with an ERP system
• Manufacturing or industry-specific background preferred
• Strong computer and analytical skills (Microsoft Word and Excel)
• Excellent verbal and written communication skills
• Ability to work under pressure, meet deadlines, and maintain a positive, solutions-oriented attitude
• A collaborative team player who proactively supports group goals

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