Customer Service Representative Job Indianapolis Indiana USA,Customer Service/HelpDesk

Location: Indianapolis

Controlled Holdings, an award-winning distributor of HVACsupplies andcontrols, is currentlyseekinganenergetic and driven Customer Service Representative to joinourteam! Bilingualproficiencyin English and Spanish is preferred butnotrequired.

A successful candidate is a proactive, resourceful go-getterwho thrives on solving problems and connecting with people. You have a natural ability to put customers at ease, create a positive ordering experience, and confidently address customer inquiries with professionalism and ease.

Core Values:

Start with people first
Own it
Solve problems at their core
Never stop learning
Operate with Urgency
Demand excellence not perfection
Work hard while having fun

The Work You’ll Do:

Understand our product sand service swell enough to answer questions and solve customer problems via phone,email, and chat.
Process customer orders and returns and prepare quotes as needed.
Monitor the Customer Service inboxand respond promptly to customer inquiries.
Monitor and respond to customers on all ecommerce platforms to ensure orders are placed with accuracy and efficiency.
Act as the liaison between our sales team and the customer by discussing any issues with their order (back-ordered product, updating tracking info, etc.)
Identify and assess customer data byacting as a customer advocate within the company.
Forward any technical support calls to the Customer Service Engineer team.
Suggest and implement process improvements to enhancecustomerexperience and internal workflows.
Work closely with sales, operations, and marketing teams to resolve issues and ensure seamless order processing and delivery.
Trouble shoot any issues with orders or products that arise, provide solutions, and elevate when necessary

What we are looking for:

1-3 years of customer service experience.
Knowledge of MS Outlook,Wordand Excel
Passion for customer service, people, and technology
Creative problem-solving strategies
Ability to remain calm and collected when handling difficult situations with customers.
Effective communication and interpersonal skills both internally and externally.
Ability to speak conversationally in both English and Spanishis a plus!
Must have prior experience handling inbound and outbound calls.

The Perks:

Full Medical and Ancillary Benefit
401(k) with company match
Generous PTO, including your Birthday off (HBD!)
Tuition Reimbursement
Donut Wednesdays and Free Coffee

At Controlled Holdings, we're on a mission to do business better. We take ourselves lightly, and our work seriously. We move fast, think creatively, and yes-we run on a little too much Diet Coke. Most importantly, we win as a team.