Customer Service Representative

Customer Service Representative

Manage and resolve customer issues

Manage orders and shipping activities between manufacturing plants as well as from a manufacturing plant/distribution center to the customer

Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team, and external customers

Checks and analyzes pricing discrepancy, plant capacity for ATP, credit status and coordinates with customer, sales representative and materials department to ensure correct order.

Updates existing orders in case of changes and coordinates with other parties involved.

Ensure accuracy of orders and shipment information in the Oracle systems

Coordinates and communicates with multiple departments to expedite and deliver critical and past due orders.

Monitor shipments to meet monthly demand targets and customer on-time delivery

Provides shipment confirmation, generates shipment list and open order report.

Required Education, Experience &

Skills:

Associate's degree or 60 hours college credit with 4+ years' experience in relevant field, or an equivalent combination of education and experience will be considered

Strong communication skills

Strong computer skills – Microsoft Office including email, Excel and Word

Strong problem-solving and teamwork skills

Must be able to interface with all levels of management both internal and with external customers

Ability to travel up to 5% of the time

Legal Authorization to work in the United States – Sponsorship will not be provided for this role

Preferred Education,

Experience:

Oracle experience

Customer service experience in a manufacturing environment