Customer Service Representative

Job Title:

Customer Service Representative

Number of Positions: 10

Location:

Indianapolis, IN

Location Specifics:
Hybrid Position

Renaissance is looking for a Customer Service Representative to join our growing team. In this role, you'll be the trusted first point of contact for members, groups, providers, and partners. You'll help customers understand their benefits, answer questions, resolve concerns, and provide a positive experience with every interaction. If you are passionate about customer service, thrive in a fast-paced environment, and enjoy helping others, we'd love to hear from you.

Candidates located within the Indianapolis area will be working off a hybrid schedule.

• Serve as a resource for customers by responding to inquiries via phone, email, web chat, voicemail, and written correspondence.
• Research and resolve questions using multiple systems and information resources.
• Explain coverage details and benefit information clearly and accurately.
• Provide professional, courteous, and timely service while meeting quality standards.
• Process and manage customer-related documentation, messages, and communications.
• Collaborate with team members to ensure a seamless customer experience.
• Support additional customer service activities as business needs evolve.

• High school diploma or equivalent.
• At least one year of experience in a customer service environment.
• Strong communication, interpersonal, and organizational skills.
• Ability to navigate multiple computer applications simultaneously.
• Detail-oriented with a commitment to accuracy and quality.
• Comfortable working across various communication channels, including phone, email, and chat.
• Prior call center experience is a plus.
• Life and Health Insurance License or the ability to obtain one is preferred.

$18/hour

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

Renaissance Life & Health Insurance Company of America and its sister company Renaissance Life & Health Insurance Company of New York, offer supplemental health and ancillary benefits for employer groups and individuals nationwide. Ren Secure Health , a modern supplemental health offering, as well as dental, vision, life and disability insurance comprise the core line of the company’s ancillary benefits solutions.

With headquarters in Indianapolis, Indiana, Renaissance is focused on providing its members and partners with outstanding products and services. Visit  and find us on Facebook, Linked In and Twitter.