Customer Support Operations Lead
Listed on 2026-09-27
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management
Rocket Money is seeking a Customer Support Team Leader to drive performance and member satisfaction within Operations. You will coach a team of five or more associates, foster a culture of support, and lead process improvements to improve the customer experience.
You’ll develop product expertise, handle escalations, and ensure timely responses across chat and email. The role emphasizes data-driven coaching using Looker and collaboration with cross-functional teams.
Are you ready to take on the Customer Support Operations Lead role at Rocket Money?
Our group is growing, and we are hiring a Customer Support Operations Lead in United States.
This Full Time position is for the Customer Support Operations Lead role at Rocket Money.
We are seeking a motivated Customer Support Operations Lead to join Rocket Money in United States.
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