Virtual Care Advocate, Tier 1
Listed on 2026-10-04
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Location: Indianapolis
Included Health is seeking a knowledgeable Member Support Specialist to serve as the first point of contact for members via phone and messaging. You will handle routine virtual-care issues within Tier 1 and escalate complex cases as needed.
You will document interactions clearly, protect member confidentiality, and work with the team to improve service quality. Candidates should have 2+ years in customer service or healthcare operations and strong communication skills.
This role, Virtual Care Advocate, Tier 1 Support at Included Health, Inc., could be your next move.
Full responsibilities and requirements are described in the listing above.
Learn more about the Virtual Care Advocate, Tier 1 Support role in the description above.
We appreciate your interest in this position.
Join Included Health, Inc. and contribute to our ongoing work.
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