Call Center Quality & Training Specialist
Listed on 2026-10-06
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Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, Customer Success Management
Indiana Department of Revenue is seeking a Quality Assurance Associate to analyze and audit calls, emails, and customer surveys, identifying service gaps and recommending improvements. The role includes conducting mock calls with new hires and developing coaching sessions to address quality deficiencies.
You will collaborate with leadership and training teams to enhance processes and the customer experience, leveraging expertise in call center operations and performance analytics.
As a Call Center Quality & Training Specialist, you will play an important part at Civicworks in Indianapolis, IN, United States.
We have an opening for a Call Center Quality & Training Specialist in Indianapolis, IN, United States within Management & Operations, Sales.
This role, Call Center Quality & Training Specialist at Civicworks, could be your next career step.
Are you ready to take on the Call Center Quality & Training Specialist role at Civicworks?
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