Escalations Lead — Drive Trust, Resolve Complex Issues
Listed on 2026-10-07
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Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Apex Service Partners, LLC is hiring an Escalations Lead to own the end-to-end escalation process across our multi-brand home services call center, supporting HVAC, plumbing, electrical, and drain services. You’ll be the primary owner for every escalated customer issue, coordinating with CSRs, supervisors, dispatch, and field leadership to resolve problems quickly while protecting customer trust.
This role focuses on tracking, trend analysis, and process improvement to reduce future escalations
Join us at Apex Service Partners, LLC as our next Escalations Lead — Drive Trust, Resolve Complex Issues in Indianapolis, IN, United States.
The following position is for a Escalations Lead — Drive Trust, Resolve Complex Issues with Apex Service Partners, LLC.
Our organisation is growing, and we are hiring a Escalations Lead — Drive Trust, Resolve Complex Issues in Indianapolis, IN, United States.
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