Lead Product Designer

About us

High Level is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, High Level supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on High Level have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure  centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.

Behind the platform, High Level powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

With over 2,000 team members across 10+ countries, High Level operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Every month, High Level enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.

Learn more about us on our YouTube Channel orBlog Posts

We are seeking a Lead Product Designer who can elevate High Level's product experiences through exceptional craft, product vision, systems thinking and influence. You have spent 7+ years designing complex digital products, ideally including SaaS, B2B, platform, workflow-heavy or similarly sophisticated product experiences, and are ready to shape product direction, design standards and team culture across one or more product pillars.

As a lead individual contributor, you will partner deeply with product and engineering leaders, mentor other designers and help teams define and improve strategically important product experiences across the High Level platform. You will connect customer needs, business goals, technical constraints and long-term product strategy to clear, useful and highly polished product design. We expect candidates at this level to demonstrate an extraordinarily high bar for design craft and visual sophistication, and to raise that bar for the teams around them.

You should care deeply about hierarchy, layout, typography, grids, spacing, interaction quality, usability, accessibility and the standards that make product experiences feel refined, trustworthy and coherent  want candidates who can ship truly world-class product design. Experience using AI-powered tools for exploration, prototyping, critique, synthesis or workflow acceleration is mandatory. Applications without a portfolio will not be considered.

• Autonomy to shape design direction across one or more strategically important product pillars.
• Meaningful influence with product, engineering and senior leadership on product quality, customer outcomes and roadmap direction.
• The opportunity to raise the design bar across multiple teams through critique, standards, mentorship and systems thinking.
• Partnership with ambitious product, engineering, data and design peers who value clarity, speed, craft and customer outcomes.
• A craft-forward design culture where lead designers help strengthen design practice, improve team rituals and grow other designers.
• A 100% remote environment where distributed collaboration is normal.
• Employees in all geographies are expected to be flexible and thoughtful about working hours so US- and India-based colleagues can collaborate effectively.

• 7+ years of relevant product design experience, with 2+ years in a leadership, mentorship or design direction capacity; experience in SaaS, B2B, platform, workflow-heavy or other complex digital product…