Senior Citizen Employment Coach

This position pays $24 an hour and will be based in Marion County and serve the greater Indianapolis area. Candidates should reside within or be willing to regularly travel throughout Marion County and surrounding communities to support program and community needs.

Goodwill's Senior Community Service Employment Program (SCSEP) program is a community service and work-based job training program for older adults. The SCSEP Coach addresses the fragmented structure of the social services industry by taking a holistic, whole-family approach. This approach is foundational to Goodwill's existing wrap-around services provided to employees and their families. The SCSEP Coach provides alternative life strategies by preparing for success through employment, financial management, future planning, and education.

At Goodwill, we help seniors find work, develop new skills and talents, and build their financial security by taking advantage of the Senior Community Service Employment Program (SCSEP). The SCSEP Coach coordinates and assists the recruiting, intake, assessment, orientation, advising, enrollment procedures, and follow-up for program participants who are in need of services. Efforts are tracked to employment and financial outcomes.

The Coach networks with outside resources to promote Goodwill's programs and services. The Coach manages community outreach and builds and maintains relationships with all stakeholders. The SCSEP Coach works with minimal supervision and relies on self-direction to complete goals as established by the organization.

• Assists program participants in improving work behaviors and skills acquisition to enhance their success with employment. Conducts one-on-one follow-ups with employees to continually monitor their efforts and measure progress. Makes recommendations to provide guidance and counseling.
• Assesses participants to conclude the nature and degree of assistance and refers them to appropriate services. Executes recruitment plans for participants and host agencies. Conducts regular employment progress reports.
• Organizes and presents job readiness preparation either one-on-one or in small groups. Stays abreast of current labor market data to provide participants with information on employment opportunities.
• Builds and maintains networks with key community partners, including Goodwill staff (community agencies, educational institutions, financial liaisons, and employers) to enhance the menu of wrap-around services provided to participants. Participates in professional organizations that allow Goodwill to identify business development opportunities. Serves as the primary point of contact with community partner organizations to receive and manage those opportunities.
• Works closely with other staff members to assess co-enrollment eligibility.
• Creates, manages, and reviews participant case management files. Generates status reports and makes adjustments as needed. Tracks, documents, and communicates program-specific metrics, including the accomplishment of numerical enrollment goals, participant enrollment dates, and participant achievement, utilizing multiple reporting systems.
• Secures supplementary information such as employment, criminal history, medical records, psychological records, agency referrals, eligibility documentation, or school reports. Enters client demographics into the client tracking system and reviews timesheets for completeness and appropriate signatures. Collects and maintains required forms and documentation per contract and funding source guidelines.

• Degree and Credential Requirements: NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
• Industry Expertise: Has worked assisting people with personal development plans that have included education, employment, and/or financial goals that have improved their situation.
• Outcome-Oriented: Meets or exceeds specific goals as quickly as possible. Focuses on results, not the process, and will leverage resources available and solve problems creatively to get the job done.
• Established Contacts: Maintains and grows a professional network of community resources, health care providers, employers, and others as appropriate to the organization.
• Communication
  
  Skills:
  
  Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
• Client Engagement: Takes a strengths-based, client-centered approach to developing relationships at all levels while establishing appropriate boundaries. Adept at delivering feedback that is constructive and unbiased. Creates and maintains a safe environment for open discussions.
• Self- and Team-Reflection: Evaluates one's own attitudes and actions to recognize…