Instructional Designer
Listed on 2026-07-13
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Education / Teaching
Training Instructor / Specialist
Instructional Designer (QSR / Operations Training)
Location: Remote/Hybrid in a main Steak n Shake Market
Reports to: VP Training
Steak n Shake is seeking an experienced Instructional Designer to create engaging, performance-driven training for our restaurant and corporate teams. This role partners closely with Operations and cross-functional teams to deliver learning that improves execution, guest experience, and retention.
This position is ideal for a learning professional who combines strong instructional design expertise with an understanding of quick‑service restaurant (QSR), retail, or hospitality operations.
Responsibilities- Design and develop eLearning, instructor‑led training, and job aids for frontline and leadership roles
- Apply adult learning theory and instructional design models (ADDIE, SAM)
- Align training with operational initiatives, menu changes, and promotions
- Develop and manage content in the LMS; incorporate video and interactive learning
- Evaluate training effectiveness using feedback, LMS data, and field metric
- Partner with Operations to pilot, refine, and roll out training program
- Visiting restaurants to observe operations, validate effectiveness, and gather feedback
- Bachelor’s degree in Instructional Design, Education, or related field, Master’s degree plus5+ years instructional design experience (QSR, retail, or hospitality preferred)
- 5+ years’ experience training frontline hourly teams and managers
- Proficiency (3-5 years’ experience) with eLearning tools (Articulate Storyline/Rise, Camtasia, Canva, Adobe, Vyond)
- Strong communication, project management, and stakeholder collaboration skills with proven ability to meet deadlines
- Data driven mindset with the ability to evaluate learning impact using Kirkpatrick type frameworks
Knowledge of food safety standards, QSR standards, and hospitality principles
- You are in one of the following areas:
Indianapolis, Cincinnati, Nashville, St. Louis, Atlanta, Tampa, Orlando - Average 5% travel for field observation, analysis, and implementation evaluation
- Passion for operational excellence and learner‑centered design
- Role is fast‑paced, operations‑driven with high visibility and impact
Opportunity to directly influence guest experience, team performance/retention
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