Graduate Student Success and Funding Coordinator; Student Support Specialist

GRADUATE SCHOOL (IN-GRAD-IUINA)

The Graduate Student Success and Funding Coordinator supports graduate and professional student success through the coordination of student funding programs, fellowships, and student success initiatives within the Indiana University (IU) Indianapolis Graduate School. The position also supports Graduate School efforts to promote student retention, progression, and timely degree completion through operational monitoring activities, student outreach campaigns, milestone communications, and coordination of student success support initiatives.

• Administers operational processes related to graduate fellowships, travel awards, student funding initiatives, and student initiatives designed to support graduate student retention, professional development, and academic success.
• Coordinates student‑centered programming and funding opportunities that enhance the graduate student experience by working collaboratively with Graduate School leadership, academic units, faculty, and campus partners.
• Serves as an operational resource for students, faculty, and staff regarding graduate funding opportunities, workshops, professional development activities, and student professional development initiatives.

• Develops and implements programs and initiatives that offer support for students in crisis, or facing adversity or challenges.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1‑on‑1 to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
• Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for support services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student support initiatives against projected outcomes; may prepare reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• May serve on committees and perform student support research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

• Bachelor's degree in education, public affairs, public health, counseling, social work, business, or a related field.

• Master's degree in higher education student affairs or a related field.

• Some experience in student services, higher education, social work, counseling, law, or a related field.

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Demonstrates ability to maintain confidential information.
• Ability to simultaneously handle multiple priorities.
• Demonstrates excellent judgment and decision making skills.
• Demonstrates customer service skills.
• Knowledge of student development, counseling, or career development theories and practices.
• Knowledge of current needs and trends of diverse student populations.
• Ability to advise students individually and in groups on student‑related matters.
• Commitment to working with people from diverse backgrounds and demonstrated cultural competency.
• Ability to build strong partnerships…