Department Director

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About The Department Of Child Services Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions! The Department Of Child Services Helps Children Who Are Victims Of Abuse Or Neglect And Strengthens Families Through Services That Focus On Family Support And Preservation. We Pursue Permanency For Children And Families Through Reunification, Guardianship, And Adoption. Our Services Also Encompass Foster Care, Child Support, And Transitional Support For Those Adjusting To Adulthood.

Our Culture Is Built Upon Our MVP Foundation

Mission :
Champion Indiana’s future by protecting children and strengthening families with compassion and determination.

Vision :
Every child in Indiana thrives in a safe, loving, forever home.

Purpose :
Ignite hope. Cultivate joy.

Role Overview The Indiana Child Support Bureau is seeking an experienced, strategic, and forward-thinking Department Head to oversee two essential components of the Indiana IV-D Program:

• The Kidsline Division, which provides customer service and support to parents and guardians with IV-D child support cases.
• The Field Consultant Division, which strengthens and maintains collaborative working relationships with County Prosecutors and County Clerks.

Salary The salary for this position traditionally starts at $ but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day In The Life

Key Responsibilities for this role are:

• Direct and support the Kidsline team that is responsible for assisting noncustodial parents with child support inquiries.
• Lead and mentor Field Consultants who serve as primary liaisons with County Prosecutors and County Clerks, helping strengthen communication, partnership, and problem-solving across all Indiana counties.

Leadership & Oversight

• Direct and support the Kidsline team that is responsible for assisting noncustodial parents with child support inquiries.
• Lead and mentor Field Consultants who serve as primary liaisons with County Prosecutors and County Clerks, helping strengthen communication, partnership, and problem-solving across all Indiana counties.

Strategic Decision-Making

• Exercise sound judgment on decisions that impact the statewide IV-D Program.
• Maintain a broad, strategic perspective to ensure alignment with bureau goals and long-term program priorities.
• Know when to delegate tasks and when to escalat...e issues appropriately.

Child Support Expertise

• Demonstrate a strong understanding of child support policy, operations, and federal/state IV-D requirements.
• Provide guidance to internal and external stakeholders, ensuring consistent and accurate program information.
• Work with IV-D staff to resolve parent and guardian questions and concerns.

Collaboration & Representation

• Work closely with other Department Heads across operations, administration, and program development to drive program…