CX Engineer

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

For more information, visit  or follow on Carrier social media at Carrier.

This role partners with local and global engineering teams to drive data-driven decision-making, optimize engineering operations, and enhance business performance. The position leads portfolio governance, analytics strategy, and continuous improvement efforts across residential engineering platforms.

• Portfolio & Program Management
• Lead and track engineering productivity across residential platforms
• Coordinate and manage strategic project portfolios
• Align projects with business priorities, budgets, and waterline decisions in partnership with Finance
• Ensure accurate representation of parent/child project relationships within planning systems
• Own governance of Planisware ecosystem (project structures, financials, resource tracking, reporting)
• Data Analytics & Insights
• Lead data analysis initiatives using advanced statistical and analytical methods
• Design experiments, develop models, and validate hypotheses
• Identify trends, risks, and opportunities using data-driven insights
• Develop algorithms or analytical approaches to uncover patterns and optimize processes
• Communicate findings clearly to stakeholders across engineering and business functions
• KPIs & Process Excellence
• Define, track, and report Residential Engineering KPIs aligned to strategic goals
• Identify and mature key processes to improve efficiency and performance
• Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
• Conduct turnback and escape analysis to identify root causes and implement corrective actions
• Cross-Functional Collaboration
• Serve as liaison between Residential Engineering, CSA Engineering Ops, and CX and WHQ Engineering Ops
• Partner with business stakeholders to define analytics needs and expected outcomes
• Collaborate with analysts and SMEs to deliver actionable business solutions
• Additional Responsibilities
• Support evolving organizational needs and strategic initiatives
• Drive adoption of data tools, governance, and best practices

• Bachelor’s degree required with 7+ years in technical environments OR Advanced degree with 5+ years in technical environments

• Strong experience in:
  Data analytics, modeling, and statistical methods
• Engineering or technical environments
• Portfolio/project management tools (Planisware strongly preferred)
• Knowledge of Carrier systems, processes, or organization
• Experience with continuous improvement methodologies (Lean/Six Sigma)
• Strong communication and stakeholder management skills

The annual salary for this position is between $96,000.00 - $ annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

This position is entitled to short-term cash incentives, subject to plan requirements.

Employees are eligible for benefits, including:

• Health Care Benefits
  :
  Medical, Dental, Vision;
  Wellness incentives
• Retirement Benefits
• Time off and Leave
  :
  Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability
  :
  Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account;
  Health Care Spending Account;
  Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits…