Field Engineering Specialist - Molecular Diagnostics - Detroit, MI

Responsibilities

• Showcase your expertise in technical repair for Roche assigned product lines.
• Offer valuable service to laboratory customers in your assigned territory.
• Provide routine technical support, on‑site service and repair of Roche products.
• Serve as a customer contact for technical and service‑related issues and perform preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or a related field plus 1–2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking.
• Successfully training or certification as defined by RD Services Leadership and policy.
• Ability to travel, including some overnight travel, is required.
• 8+ years of progressive experience or a Bachelor’s degree in a relevant field plus 4+ years of progressive experience.
• Advanced knowledge of electronics, electro‑mechanical systems, information technology, and basic chemistry.
• Ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Field‑based role requiring up to 50% travel. Supports Detroit, MI and surrounding areas.

Salary range: $71,100.00 – $ USD annually. Actual pay is based on experience, qualifications, geographic location, and other relevant factors. A discretionary annual bonus may be available.

Position qualifies for benefits as described on the company website.

Roche is an equal opportunity employer. We employ, promote, and treat all employees and applicants on the basis of merit, qualifications, and competence. The company’s policy prohibits unlawful discrimination, including but not limited to discrimination on the basis of protected veteran status, individuals with disabilities, and in accordance with all federal, state, or local laws. For accommodations related to the online application process, please contact us by completing the Accommodations for Applicants form.