Telecom Engineer

Essential Functions and Responsibilities

• Configure, manage, and optimize Cisco Call Manager clusters, CUBE routers, and voice gateways.
• Maintain and enhance IVR systems and call flow logic.
• Integrate voice systems with external applications, PSTN, and SIP providers.
• Perform root-cause analysis and resolve complex voice and signaling issues.
• Manage system upgrades, patches, and migrations with minimal downtime.
• Monitor voice network performance and capacity, implementing improvements as needed.
• Provide Tier 2 support and collaborate with fellow telecom staff.
• Collaborate with network, security, and application teams to ensure unified communications stability and compliance.

Core Skills and Technologies:

• Cisco Unified Communications Manager (CUCM)
• Cisco Unified Border Element (CUBE) and voice gateways (ISR/ASR series)
• IVR/Contact Center platforms (e.g., Cisco UCCE or similar)
• SIP, H.323, MGCP, and call routing protocols
• Troubleshooting tools: RTMT, Wireshark, and Cisco CLI
• Experience with CUCM upgrades, dial plans, and cluster management

• Bachelor's degree in Computer Science or related field, or a minimum of five years varied/related experience in a hospital or large institution data processing environment may be accepted in lieu of educational requirements
• The ideal candidate will possess practical technical experience in Cisco voice technologies, SIP trunking, call routing, and VoIP integration, as well as hands-on experience with voice gateways, call recording systems, and contact center platforms.