Field Service Engineer

Urban Sky is a venture-backed aerospace startup on a mission to pioneer humanity’s routine, easy access to the stratosphere and the value locked within it. We design, build, operate, and sell stratospheric balloon systems. The data we collect supports a wide range of applications, from real-time wildfire monitoring to urban mapping. Our technology is also employed by government customers including the Department of War (DoW), NASA, and others.

Urban Sky sends flight vehicles to the stratosphere on a weekly basis.

Our team consists of engineers, makers, developers, and doers who believe in the power of human potential when passion meets utility within a small, supportive team. At Urban Sky we strive to create a team culture grounded in candor, inclusion, respect and empowerment.

We aim to build the next chapter of stratospheric history in Denver and Texas and are seeking self‑starting, open‑minded, and hard‑working team members.

Position Overview

Urban Sky is seeking a Field Service Engineer to serve as the primary technical interface between our customers and our stratospheric balloon platform. In this highly cross‑functional, customer‑facing role, you will learn our systems inside and out and guide customers from initial planning through payload integration and into the field. You will be a trusted technical partner for our customers, many of whom are integrating a payload onto a stratospheric platform for the first time.

You will support them at every step from kickoff through flight operations.

This role is built for someone who thrives in the field and in front of customers. You will join our flight operations team for launches, demonstrations, and field exercises, often on short notice and away from home. Urban Sky is seeking a fast learner who understands mechanical, electrical, and network integration that is also a strong communicator and a hands‑on problem‑solver.

This candidate is motivated by owning the customer’s success across defense and commercial domains.

Key Responsibilities:

• Serve as the primary technical point of contact for customers integrating payloads onto Urban Sky’s balloon platforms
• Guide customers through the full integration journey, from initial planning and interface definition through readiness for flight
• Help customers prepare their payloads for the stratospheric environment, coordinating with internal engineering teams on design, thermal, and environmental considerations
• Translate customer needs into clear, actionable integration plans and keep expectations aligned at every step
• Perform environmental testing with customers and their payloads to qualify them for flight

• Develop deep, hands‑on expertise in Urban Sky’s mHAB systems, bus platform, payload interfaces, and flight hardware – including power, communications, and RF payloads
• Become a go‑to technical resource for customers and internal teams on how payloads integrate with and operate aboard our platforms
• Support integration with the HUSKY bus, including power distribution, communications connectivity, and data relay and/or backhaul
• Support customers requiring communications and RF solutions, coordinating with internal experts on antenna selection, integration, and optimization
• Represent Urban Sky and customer needs in meetings with Urban Sky and Government customer stakeholders
• Provide HUSKY bus and mHAB platform training to enable customers to successfully integrate and operate with Urban Sky hardware

• Lead and support payload integration checkout activities, including fit checks and functional verification
• Troubleshoot integration and hardware issues in the lab and in the field, escalating to internal engineering teams as needed
• Develop and maintain integration procedures, checklists, test plans, and technical documentation

• Join the flight operations team in the field for launches, demonstrations, and field exercises
• Support customers on‑site during field deployments, serving as their primary technical resource before, during, and after flight
• Coordinate logistics for customer events…