Senior Engineer, Customer Integration Engineering

Job Description Key Responsibilities

• Engage with assigned OEMs and work independently to deliver optimized application/installation/integration designs of Allison products, meeting end‑user customer expectations for performance, quality/reliability, and feature content
  • Provide product installation/integration training to OEM engineering teams
  • Facilitate the transfer of specifications, change requests, roll‑out plans, and software tools between OEM and Allison
  • Ensure alignment to Allison Tech Data and upon deviation, place appropriate systems to protect Allison transmission
  • Diagnose and solve vehicle/transmission/system issues at OEM engineering and manufacturing facilities
  • Assist in transmission product development as it pertains to vehicle and engine integration
• Work independently with OEM Account Manager/Director and engineering peers to drive Allison's interests within customer requests/activities
  • Chair and/or attend customer meetings as ATI’s engineering representative
  • Translate OEM requests for new/modified Allison feature content into actionable request for PLT's
  • Interact with the customer’s various engineering organizations to provide feedback on ways to improve the ATI products in customer vehicles

• Optimized Allison product installation/integration at assigned OEMs, no installation/integration related issues in the field
• No unforeseen delays/interruptions in availability of Allison product releases at assigned OEMs because of engineering (including PLT) issues or regulatory issues at assigned OEMs.
• Demonstrated ability to effectively troubleshoot powertrain technical issues and resolve (either with or without support from SME’s)
• Thorough and organized documentation

• Highest Standards in Everything We Do:
  • Adheres to core set of values and acts in line with those values
  • Is trusted by engineering and cross functional peers to deliver on what they commit to in a timely manner
  • Steadfastly pushes self for results, learning quickly and adapting from mistakes
  • Acts with honesty and transparency, surfacing issues and solutions to cross functional teams
  • Takes responsibility to deliver results in the right way
  • Represents the company’s best interest at all
• Drive a Positive Customer
  
  Experience:
  
  
  • Gains the trust of engineering and cross functional peers through active engagement
  • Gathers firsthand customer information and provides recommendation to cross functional teams for approval
  • Responsive to internal and external requests without management support
  • Builds effective/positive relationships with engineering management and cross functional peers
  • Thinks through the consequences of actions with department management and cross functional peers
  • Can solve problems and elevates to department management when controversial decision needs to be made
• Improve the Way the World Works:
  • Learns and adapts quickly when facing new problems, works to improve department
  • Can create new ideas and works to put into practice with management support
  • Can identify when engineering process improvement is needed and works with management to implement solutions
  • Effectively copes with change and shifts gears comfortably
  • Analyze both successes and failures and improves self, product line, engineering processes with management help
  • Introduces new ways of looking at problems and seeks out more complex activity
• Leveraging the Power of Teamwork:
  • Solves problems with engineering and cross functional peers in a professional and constructive way.
  • Is seen as a team player and cooperates with others within and outside own functional area and puts personal interests aside to achieve goals
  • Encourages and demonstrates inclusion and collaboration with others finding common ground
  • Steps up to lead peers when needed and demonstrates passion and engagement in working with the cross functional team
  • Lays out work in a well-planned manner for self and takes pride in the work
  • Influences and mentors others within their group

• Required
  • BSME, BSEE, or equivalent
  • 5+ years engineering and technical experience
  • Proficiency in written and spoken English
  • Experience using Microsoft Office (Word, Excel, PowerPoint, Project)
  • Ability…