Field Service Installation Representative - Mass Spectrometry

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The Field Service Installation Representative – Mass Spectrometry travel to customer laboratories across the United States to lead and execute the physical installation, uncrating, hardware setup, and initial calibration of Roche’s automated mass spectrometry platform, the cobas i601, and its integrated components. Because clinical mass spectrometry involves ultra-high vacuum (UHV) systems, specialized gas supplies (nitrogen, collision gas), high-pressure LC fluidics, and automated front-end sample preparation, you will play a critical technical role in establishing a flawless hardware foundation for our customer laboratories.

In this role, you will work closely with local Field Engineering Specialists (FES) and Field Applications Specialists (FAS) to hand over fully operational, validated mass spectrometry systems ready for customer assay implementation.

This is a field-based national installation role - Ideal candidate must reside in Texas (San Antonio), California, New Jersey (North), Atlanta (Georgia ), and Salt Lake (Utah).

Travel:
This position requires 100% travel based on customer needs and demands.

• You hold a High school diploma and 2 years of technical school or equivalent military training (OR equivalent work experience); AND
• 2 years of progressive experience repairing, servicing, or installing complex electro-mechanical hardware, analytical/diagnostic instrumentation, software, or networking/wireless systems (or equivalent military experience)
• Experience or familiarity with complex laboratory fluidics, pneumatic/gas systems, or high-precision mechanical assemblies
• Direct experience installing or servicing complex laboratory systems (LC-MS/MS, analytical chemistry equipment, or high-throughput clinical diagnostic instrumentation)

• 2+ years of direct experience installing, servicing, or maintaining mass spectrometry (LC-MS/MS), chromatography (HPLC/UHPLC), vacuum systems, or Roche clinical diagnostic analyzers
• Advanced knowledge of electronics, electro-mechanical systems, gas dynamics, ultra-high vacuum systems, and information technology
• Knowledge of basic chemistry, analytical chromatography, and clinical laboratory physical environments
• Strong mechanical aptitudes (use of precision measurement tools, vacuum leak detectors, gas flow meters)
• Effective customer service, organization, time-management, and written/verbal communication skills

Relocation benefits are not available for this position.

The expected salary range for this position based on the primary location of Indiana is 55,900. USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

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