Game - Usher

Overview

Position: USHER

Reports to: Director of Stadium Operations

Location: Indianapolis, IN

Status: Seasonal, part-time;
Non-exempt

Effective dates: March 27 – September 19, 2026

Position Summary
It is our goal to make our guests’ experiences at Victory Field as pleasant and as enjoyable as possible, this includes our players, staff, visiting teams and umpires. To achieve this, our employees need to be professional, courteous, pleasant, reliable, dependable and well groomed. Our employees should be willing to go above and beyond to help make our guests feel welcome and should always have a smile on their face.

• Greet and assist fans in locating their seats
• Clean seats and pick-up trash in assigned section
• Maintain control in assigned section; including walking the aisles between innings, checking on foul balls in stands
• Monitoring concourse in your area
• Answer fan questions and directing issues/complaints to proper Indians staff members
• Should be able to answer fan questions in a friendly and polite manner
• Have good knowledge of Victory Field
• A strong customer service background is helpful

• Duties may also include filling in other positions as needed. Your supervisor may also assign additional duties.

• Highly motivated, energetic individual with excellent problem-solving and communication skills to interact with fans
• Excellent customer service, people and relationship skills
• Ability to stand up for 4+ hours at a time, is ideal but not necessary
• Ability to walk up and down stairs, is ideal, to show fans to their seats and to check on foul balls
• Ability to follow directions and work independently in a team environment
• Ability to work in diverse weather conditions, including cold, wind, rain and heat
• Must be able to work flexible hours, including evenings, days, weekends and holidays

$10.00 hourly; estimated 4-6 hours per shift

The Indianapolis Indians are the professional Triple-A baseball club affiliate of the Pittsburgh Pirates. In continuous operation since 1902, the organization believes in creating affordable and memorable experiences for fans so they can grow closer together with family, friends, and the community through the game of baseball. The Indians play their home games at Victory Field, a 13,750-seat ballpark located in downtown Indianapolis and White River State Park.

The venue opened in 1996 and has received numerous national accolades as one of the best minor league ballparks in the United States. The team has led Minor League Baseball in combined total attendance over the past 14 seasons. In 2018, the organization was recognized as Ballpark Digest Team of the Year. It was also named a 2019 Best Places to Work by the Indiana Chamber of Commerce.