Meeting & Events Associate- Set-up & tear downs

About the role

The Events Associate is at the forefront of delivering a positive meeting and events experience as a cultural ambassador and service leader. In this role, you would be the customer service provider for meetings and events. Daily duties would include tasks such as: moving, setting up and striking furniture, décor, removable walls, and event equipment. Events support ranging from internal meetings to high-level events that may include guests, senior level executives, and press.

Events Associates must be able to act independently on event sites while maintaining a professional attitude. This role is based in one of our client’s offices in Indianapolis, Indiana.

This is a physical role and will require being on your feet throughout the day along with flexibility to work overtime and/or flexible hours as needed. Core hours are about 7am-4pm with some flexibility as needed.

• Assist with logistics, coordination and day-of execution of meetings, conferences and events.
• Create a hospitable environment for attendees, event owners, and vendors.
• Perform daily meeting and conference room turnover and/or midday room refresh, reconfigurations and resets for indoor and outdoor spaces.
• Responsible for post event storage and inventory of tables and chairs.
• Responsible for post-event task completion and reconciliation.
• Take direction from the Events Supervisor, while collaborating with senior meeting & events team members to meet the needs of partners, clients, and vendors.
• Escalate potential issues/concerns to management as appropriate.
• Accountable for ensuring deadlines are met on time and with high quality.
• Pays attention to detail and ensure event setups are complete & presentable.
• Demonstrate commitment to achieving client satisfaction and employee engagement targets for the organization and department(s).
• May manage inventory of event supplies (i.e. furniture and other event items etc.).
• May work on inventory control and routine inspection of equipment.
• Complete room checks;
  Communicate corrections as needed to appropriate contact.
• Monitor and respond to event activities such as gathering event equipment needs.
• Responsible for setup and strike of furniture and equipment for meeting and events.
• Perform other duties as assigned.

• Current driver’s license, good driving record.
• HS Diploma or GED required.
• No work experience is required but 1 to 2 years of prior work experience in event coordination, retail, convention center, banquet captain, restaurant, customer service or other hospitality experience preferred.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to effectively present information to an internal department.
• Comfortable meeting and engaging with new people. Warm and engaging demeanor.
• Ability to assess circumstances, empathize and offer help.
• Utilize a high level of attention to detail as well as strong interpersonal skills.
• Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
• Ability to calculate simple figures such as percentages.
• Ability to understand and carry out general instructions in standard situations.
• Ability to solve problems in standard situations.
• Requires basic analytical skills. Good organizational skills.
• Must work well under pressure with multiple deadlines and demonstrate a proactive approach to routine and non-routine occurrences.
• Proficiency in Microsoft Office and ability work in multiple software platforms and applications.
• Ability to work flexible work schedules based on business need.
• Ability to work requiring significant walking or through other means of mobility.
• Ability to work in a standing position for long periods of time.
• Ability to reach, bend, stoop, push and/or pull and frequently lift up to 50 lbs.

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