Table Games Supervisor

Job Summary

Supervises for the operations of table games on an assigned shift, placing special emphasis and positive energy on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high quality customer service to all patrons and team members.

• Inspires others by demonstrating a high level of commitment and energy in all endeavors.
• Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies.
• Conveys positive energy and enthusiasm focusing on the customer interaction.
• Communicates service problems, team plans, and property promotions in buzz sessions and facilitates problem‑solving meetings with team.
• Immediately addresses service issues and follows up to ensure guest satisfaction.
• Develops highly skilled, successful team members, sets realistic and measurable service standards and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
• Addresses team member performance issues, coaches for improvement and provides ongoing feedback.
• Uses EOS data to improve the workplace, listens and responds to team members, recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date team member records, and completes performance reviews timely.
• Verifies all gaming table transactions/operations in supervised area.
• Maintains awareness of activity on games in area of supervision, escalating issues when appropriate.
• Verifies issuance of credit after completion of all authorization procedures.
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
• Verbally informs the Assistant Table Games Shift Manager as well as surveillance of unnatural or irregular play.
• Presents oneself as a credit to the company and encourages others to do the same.
• Leads by example and always serves as a role model to all team members.
• Supports department, property and company initiatives without reservation.

• High school diploma or equivalent required.
• Must have significant Table Games experience as a dealer and/or supervisor capacity.
• Excellent math skills and the ability to multi‑task are required.
• Excellent customer interaction, analytical, critical thinking and problem‑solving skills.
• The ability to lead and coach is required.
• Well‑developed interpersonal skills are a must.
• Enjoys entertaining and communicating with the public.
• Must have a professional appearance and be a team player.

Must be able to sit/stand for long periods of time (minimum of 2 hour intervals).

Responds to visual and aural cues.

Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer.

Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort and stack.

Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator.

Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights.

Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.

Access to gaming floor required.

DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

• Job Identification 81841
• Job Category Casino
• Job Schedule Full time
• Locations Horseshoe Indianapolis (On‑site)