Client Representative

• Location 4101 Dandy Trail,Indianapolis, IN, 46254,United States
• Base Pay $16.00 - $18.00 / Hour
• Job Category FBO's and Airports
• Employee Type FT Non-Exempt
• Manage Others No

Title :
Client Experience Representative

Reports to :
Client Experience Manager or FBO Manager

Built Different:

Jet Access is a family-owned, professionally operated private aviation company. Everything private aviation lives here: aircraft management, charter, maintenance, sales, flight training, FBO services, and charter brokerage. We were the first to bring every sector of private aviation under one brand, and the best of what we are building is still ahead of us.

But here is what you really need to know: the energy at Jet Access is different, and you will feel it from day one. We move with purpose and intensity, thinking strategically, acting decisively, and tackling challenges head-on. This is not a place for coasting. We expect excellence, ownership, and the drive to do things right even when it is harder.

We push hard because we genuinely want to elevate the lives of our clients, our aircraft owners, and the people right next to us. Growth is not just happening around us. We are driving it together.

Bring your energy, your expertise, and your commitment to excellence and expect us to meet you with the same. You will have a voice, a real seat at the table, and the opportunity to grow in a company that is genuinely invested in your future. Expect it all.

Our Core Values

• Safety First. Above all else, we operate with the safety of our Team Members, clients, and guests as our top priority. No exceptions, no shortcuts.
• Do the Right Thing for the Long Term. We act ethically, think strategically, and make decisions built for the future. Our Team Members are empowered to choose the harder right over the easier wrong.
• Take Care of Each Other. When we take care of our people, our people take care of our clients and each other. We show up, listen first, and lift each other up.
• Relationships Matter. Our relationships with Team Members, clients, vendors, and the communities we serve are the foundation of our success. We keep our word and build trust one interaction at a time.
• Maintain Positivity. We celebrate wins, lift each other up, and bring optimism and solutions to every challenge. The energy we create together is a choice, and we choose well.

Your Competitive Edge

• Base pay range of $16.00 -- $20.00 per hour, paid bi-weekly.
• Overtime pay for all hours over 40.
  FLSA Classification:
  Non-Exempt.

Our commitment to “Take Care of Each Other” shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. You will join a tight-knit family where leadership is compassionate, transparent, and empowers you to achieve success, both for the business and your personal growth.

Where You Make Your Mark

The Client Experience Representative is the welcoming face and voice of Jet Access, delivering personalized, white-glove service to every client who walks through our doors. This role sits at the intersection of hospitality, operations, and relationship-building, ensuring that each interaction reflects the premium standard our clients expect. Through genuine warmth, operational precision, and a solutions-first mindset, the Client Experience Representative strengthens client loyalty and elevates the Jet Access brand.

Client Experience and Relationship Building

• Deliver proactive, personalized service to all general aviation clients, anticipating needs and preferences before they are expressed.
• Create memorable moments through genuine hospitality, warmth, and attention to detail that make clients feel valued and cared for.
• Build lasting relationships with clients by…