Lead Operations Cashier - PFS

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- Eskenazi Health Center: Q What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community? Employee Q&A

Date: Sep 2, 2026

Location: Indianapolis, IN, US, 46202

Organization: HHC

Sub-Division:Hospital

Schedule:

Full Time

Shift:

Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

Non-Exempt

The Lead PFS Operations Cashier oversees the daily operations of the Cashiers Office. This position directly interacts with patients, family members, guests, vendors, internal and external customers to achieve a high level of satisfaction in addressing needs and concerns related to payment of bills while supporting internal customers with currency and/or operational specific needs.

• Proactively contributes to Eskenazi Health’s mission:
  Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values of Professionalism, Respect, Innovation, Development and Excellence
• Lead the daily front-line operations of the Cashier’s Office
• Develop and train new cashiers to include ongoing coaching, ensuring competent working knowledge of proper cash handling procedures and general operating policies
• Evaluate job performance, give feedback, and maintain adequate window coverage
• Act as vault teller by counting, recording, and balancing vault currency and coin, appropriately processing damaged currency and fraudulent bills per Federal Reserve guidelines
• Balance vault and change drawers daily, participate in routine unscheduled audits of Cashier’s Office
• Support and assist cashiers in daily operations, ensure all transactions are balanced and reconciled
• Directly interact with patients, family members, guests and customers in a professional manner and achieve a high level of satisfaction with these individuals relative to addressing their needs, concerns, questions, and resolution of account balances.
• Receive and properly receipt payment from patients/guarantors, miscellaneous revenue, grant funds, petty cash reimbursements/replenishments and general fund payment items
• Ensure timely processing of petty cash vouchers, submitting required documentation and reporting, and ensuring funds disbursement to appropriate departments and teams
• Maintain industry knowledge of currency standards and US Treasure policy changes
• Receive, process, and prepare outbound secure deposits to multiple corporate banking partners
• Order Currency and Coin shipments for patient care locations, internal operational customers, and Cashiers Office; ensure accurate and timely deposits of offsetting funds relative to incoming shipments
• Notify supervisor immediately upon discovery and confirmation of vault or drawer variance
• Perform a variety of clerical, financial, and patient accounting services necessary to maintain efficient flow of operations in the clinic/hospital/office setting
• Prepare and maintain tracking log for outgoing items, ensure secure deposit bags are signed out by the armored courier prior to removal from the Cashier’s office
• Prepare Excel…