Guest Experience Operations Intern, Season

Guest Experience Operations Intern, 2027 Season

Job Category
:
Internships

Requisition Number
: GUEST
001322

• Posted :
  September 18, 2026
• Part-Time

Showing 1 location

Indianapolis, IN, USA

POSITION TITLE
:
Guest Experience Operations Intern

REPORTS TO
:
Manager of Event Personnel

LOCATION
:
Indianapolis, IN

FLSA STATUS
:
Non-Exempt

EMPLOYMENT TYPE
:
Internship

DURATION OF INTERNSHIP
:
January 2027 – July 2027

ABOUT US

At Penske Entertainment
, we don’t just host world‑class events—we create unforgettable moments. Our team fuels four iconic motorsports brands:

• Indianapolis Motor Speedway (IMS) – home of the world’s largest spectator sporting facility and annually hosts the world’s most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
• INDYCAR - The Indianapolis-based governing body for North America's premier open‑wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
• IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.
• Motorsports Events Management (MEM) – Promotes major events featuring premier motorsports series throughout the United States.

Whether on the track, behind the scenes, or on the screen, our people are at the heart of everything we do. If you’re ready for a career where excitement, purpose, and impact collide—we want to meet you.

WHAT YOU’LL DO

The Guest Experience Operations Intern will report to the Senior Manager, Event Operations to assist the entire operations team with a variety of planning and execution projects. Projects will include exposure to staffing operations and management, venue set‑up and tear‑down, and event coordination. During the Month of May, the Guest Experience Operations Intern will work with the operations team to solve numerous real‑time issues.

The Intern will become intimately involved with overall execution and management of events at IMS.

In this role, you’ll be an important part of delivering top‑tier experiences to fans, partners, and teams across the motorsports world. You’ll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast‑paced environment.

YOUR RESPONSIBILITIES

• Understand and contribute to solving overall staffing requirements and fulfillment
• Provide support with application and onboarding activities for all seasonal employees
• Compose and coordinate correspondence with a diverse group of seasonal employees
• Help manage the employee database contained in the IMS Scheduling System
• Troubleshoot various event day staffing and operational issues such as no‑show coverage and equipment distribution
• Perform pre‑event walkthroughs of all spaces used by the operations team
• Manage facility set‑up and tear‑down operations including bike rack placement, signage, and other event needs
• React to event day issues and assist with problem‑solving initiatives
• Work closely with operations staff to resolve a wide range of issues during both marquee and tier two events
• Resolve and communicate customer service‑related issues/concerns
• Actively participate in all College Program activities and development opportunities
• Other duties as assigned by the supervisor and the entire operations team

WHAT YOU BRING

We’re looking for someone who’s ready to bring great effort every day and is committed to growing with us.

Required Experience &

Skills:

• Previous experience in the IMS College Program is preferred
• A strong interest in event and staffing operations
• Interest and experience in event planning and execution
• Enthusiasm for and commitment to the company and the Vision, Mission and Values
• Ability to quickly process and react to problems with minimal supervision
• Innovative thinker and…