Commercial Support Specialist II

What You Will Do Everyday

As a Commercial Support Specialist II, you will be responsible for providing administrative support to Credit Union Members and to Business and Agri Business Lenders. Accountable for all post-closing activities, to include working with internal and external members via phone, chat, and in-person to resolve any loan related issues, processing documentation, and loan maintenance as required. Provide ongoing sales support to Lenders which includes identifying sales and cross sell opportunities, coordinating materials for presentations, setting up sales calls as needed, maintaining prospect lists, and making joint calls as required.

Originates, processes, and ensures accuracy of loan documentation for closings. This includes entering financial information into the loan system and ensuring that all necessary documentation is included in the loan package prior to closing. Communicate, report, and follow up on portfolio past dues to ensure they remain current, while maintaining member contact. Coordinates opening of deposit and other banking services with branch partners.

Handles member requests for information and problem resolution.

Direct Reports:
None

30% Order processing items necessary to complete the underwriting and closing processes while reviewing and ensuring accuracy of information to include ordering process items such as: credit reports, appraisals, flood certificates, title commitments, UCC searches/filings, final closing documents, construction draws, property inspections and other items as needed from time to time. Prepare and process documentation and loan file maintenance as required.

Communicate with internal and external members on resolutions.

25% Responsible for collateral management which may include monitoring collateral for new loans to ensure that the credit union's liens have been perfected, scanned, filed and recorded receipt of collateral documentation, process releases of collateral for paid loans and troubleshoot collateral issues with internal and external members. Responsible for communicating with borrowers and requesting financial statements, tax returns, borrowing base certificates, rent rolls, inventory reports and other items as needed.

Prepare and organize loan requests for new and renewed loans, checking maturing loan reports to schedule loan renewals and providing ongoing monitoring for exception items and tracked covenants. Setting up new loans using the Credit Union’s loan application/spreading software to include entering all borrower, guarantor, collateral, and loan data as well as completing the financial spreads for each borrower and guarantor and ensuring that all entries are accurate and adhere to loan policy.

Continuously provide credit servicing support and ensuring accuracy. Resolve documentation exception issues, maintaining service levels, updating financial statements, and preparing files for all portfolio reviews. Run reports to track maturing lines/loans and service levels.

25% Provide support to Lenders to include managing their loan portfolio. Provide support to all aspects of lending and servicing loans, have a direct impact on members of the credit union to include quality control on loan documents processed by member-facing staff and working with the employees to retrieve proper documentation. Be a part of a team that focuses on driving progress, building relationships, and keeping people at the core in everything that they do.

Scheduling new loan closings by coordinating with title companies, sellers, attorneys, realtors, and borrowers. This includes preparing and delivering closing instructions to title companies, verifying that all figures are correct and approving disbursements prior to loan funding. Provide payoff statements. Process payments, payoffs and returned payments. Utilize problem-solving skills to find solutions for members and provide them with financial advantages.

10% Providing member support by applying loan payments, making loan advances, quoting payoffs, providing statements, and researching loan maintenance or history to include, but not limited to, serving as the…